NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AX1800 Router Hacked
My Nighthawk router was hacked and the hacker changed the admin password to the router. I realized since I have the physical router I can perform a factory reset and go through the setup again, but I want to pull the data off of the router first. I can see 51 devices in Nighthawk app before it promps me for login. The number before the hack was 5. There are number of Apple devices, Nest devices, etc that are not mine on the list.
Is there a way I can pull all of the information off before reseting the router?
10 Replies
What model is this router? AX1800 is a wireless speed.
How are you sure of this?
Try the router password recovery option?
- It is a RAX20.
why do you want the info off there?
I'd be more worried about getting my router back so others can't use it/access it.
- I should have explained better. I saw a massive spike in internet usage on my bill which prompted me to look at network. I know the addresses of all of the devices that I had given access to my network since getting the router (there were only five), but I am seeing 46 devices that do not belong. I also know that I do not have a smart TV or a Nest thermosat. As for the admin account I am assuming they changed it when my creditals stopped working. I am using a password manager so there is little opportunity for human error.
IF you can recover the PW using recovery feature of the router, get logged in again and I would change the SSID name AND password for the WiFi AND change the admin pw to something new as well and don't give it out to anyone. Be limiting on who you give the wifi pw too as well.
blue47 wrote:
I should have explained better. I saw a massive spike in internet usage on my bill which prompted me to look at network. I know the addresses of all of the devices that I had given access to my network since getting the router (there were only five), but I am seeing 46 devices that do not belong. I also know that I do not have a smart TV or a Nest thermosat. As for the admin account I am assuming they changed it when my creditals stopped working. I am using a password manager so there is little opportunity for human error.
blue47 wrote:
....but I want to pull the data off of the router first.
What data is that?
Routers do not stash much useful information beyond their settings. And you don't want those if you really have been hacked.
blue47 wrote:
My Nighthawk router was hacked and the hacker changed the admin password to the router.
How did you determine that?
