AX2400 RAX30 Freezes every 7 days

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giudap wrote:

Hi everyone,

I have a problem that's driving me crazy.

Exactly every 7 days, my Rax30 disconnects from the internet and it freezes.

Tried talking to your ISP?

Your theory sounds right.

Some of them have strange time-out regimes. That frequency is suspicious.

Do the logs on your RAX30 have any clues?

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.