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Forum Discussion
TravelGuy
Feb 16, 2024Tutor
AX3000 Model RAX40 will not connect to internet
I just purchased an AX3000 Model Rax40 to replace an older working router. When I try to set it up in Nighthawk, I get an error when it checks for an internet connection. I confirmed that the Interne...
- Feb 17, 2024
Problem solved the WPS button was depressed and stuck.
plemans
Feb 16, 2024Guru - Experienced User
What modem/gateway are you connecting it to?
What's the old router?
- TravelGuyFeb 16, 2024Tutor
The router is attached to a Spectrum Cable Company cable modem. The existing router is a Netgear AC1750
- plemansFeb 16, 2024Guru - Experienced User
Neither of those are models.
spectrum has a ton of different modem and modem/router combo devices.
and AC1750 is a speed, not a model.
Not trying to be sarcastic but when helping on a forum, specifics are key since we aren't there to see what you're doing or have.
- TravelGuyFeb 16, 2024TutorThe existing router is a Netgear R6400 and the modem does not have any model identified but there is a E31U2V1