NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

wayneckw0812's avatar
wayneckw0812
Aspirant
Jul 07, 2019

AX4 internet speed problem

Hi How are you i got internet speed problem for AX40 Wifi 6

6 Replies

Sort By
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 08, 2019

    Hello wayneckw0812, 

     

    Welcome to the Community! Would you mind telling us more about your issue(s)? The more details you can provide the more we can understand and provide recommendations that can help resolve your issue(s). 

     

    ~Christian 

    • wayneckw0812's avatar
      wayneckw0812
      Aspirant
      Jul 09, 2019

      my internet speed i test out only 58 Mps can't up more i don't know why? i use Iphone x test out. 

      • michaelkenward's avatar
        michaelkenward
        Guru
        Jul 09, 2019
        wayneckw0812 wrote:

        my internet speed i test out only 58 Mps can't up more i don't know why? i use Iphone x test out. 

        This tells us next to nothing.

         

        What does "test out" mean? Test the outgoing speed? Test out the incoming speed?

         

        How fast is your internet?

         

        What firmware version do you have on the device?

        A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

        Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:

         


        Subject (Include model number and brief summary)
        Model (Recommended - Helps the community give the best answers)
        Body (Include additional detail including model version, firmware, OS and environment where relevant.)

        They are there for a good reason.