NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AX4 (RAX40) signal strength in kitchen is 95% but not working
My Router is centrally located, in the living room I get a consistant 200mb down, a mear 10 feet and 1 wall away in the kitchen my signal strength is 95% and seems fine, but my speed fluctuates wildl...
firmware v1.0.3.64_1.0.1
I'm using a netgear cm500 modem
It's an interior wall so just sheetrock with wood beams, the refrigurator is near where the wall is to the router but shouldn't block the entirety of the back half of the house. Maybe I should try moving the router over 5' to maximinze the angle around the fridge. But that should affect the signal strength % not just the reliabilty fluctiation?
This is across all devices and using the 2.4gHz I havent done as extensive testing with 5gHz band.
the 2.4ghz is more senstive to interference. Many devices emit on the 2.4ghz band as well as other wifi routers. It greatly reduces its throughput (speed) and opens it up to interference. You can try changing which channel the 2.4ghz is broadcasting on. I'd recommend 1=6=11.
Or i'd recommend switching your device over the the 5ghz band.
Well I tried all that and eveything else I could think of. it's the only signal on it's channel updated the firmware all the way and I still can't get a connection strong enough for a video call 20 feet away on either frequency. Netgear support won't help and bestbuy said it's in warrenty to to contact netgear. so $200 down the drain. at least I know to stay away from this brand now. Thanks Plemans for taking the time to try and help.
DGVince wrote:Well I tried all that and eveything else I could think of. it's the only signal on it's channel updated the firmware all the way and I still can't get a connection strong enough for a video call 20 feet away on either frequency. Netgear support won't help and bestbuy said it's in warrenty to to contact netgear. so $200 down the drain. at least I know to stay away from this brand now. Thanks Plemans for taking the time to try and help.
go through the online rma process. if its in warranty, you should be able to rma it. Many google for netgear support and get a scam site as netgear doesn't list a # to contact them. you have to go to "mynetgear" at the top, register and account and then the device. From there you can start the warranty rma process.