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Forum Discussion
Ace4454
Jun 30, 2019Tutor
AX4 WiFi 6 router connection problems and drop out.
I’m currently trying to set up my new “latest and greatest” router. Modem is and arris sb6183. I get internet connection if I hook up directly to the mode. with my laptop. When the modem is connected ...
Bobiclese
Aug 14, 2019Initiate
Multiple issues. Here's how I dealt with each:
1. Login loop due to no initial internet connection. The setup wizard runs in a loop to find a connection and just hooks back around when it doesn't find one.
UNPLUG THE CABLE FROM THE ROUTER TO THE MODEM.
This will mean the wizard will give TWO options to continue and not one. The second option is to set up manually, do that, stops the wizard.
2. After login loop you get to the page with admin login and security questions. The problem here is that the password fields are not tagged as required fields. They ARE. If you have no password in the fields the button for next does not work. Enter passwords and the button works. No visual change to the button it just works now.
3. Many ISPs require a VLAN setting for a fibre connection. It is not obvious at all how this is done in this beastie. Here's how. My ISP, Trustpower in NZ, requires VLAN ID 10.
Once you actually have logged in to the router after the looping and inactive Next button you have the main home screen of the router.
Click on the Advanced tab.
Go to the bottom where VLAN/Bridging is and click on it.
Click the check box to enable, this opens up the next options.
Check the VLAN by tag group radio button.
Click the Add button (going off memory here, at another location).
The VLAN ID is 10, The name should come up automatically as Internet, or it did for me anyway, other ISPs will depend on how they're set up, check with them. Priority I left as 0, not actually sure if 7 or 0 is best, nothing indicates which way around the priority is chosen, highest or lowest.
Not sure if this matters but the next order did at least seem to matter.
Turn off the modem on the wall.
Reboot the router with all plugs in. Wait. Wait more. Wait for green lights, usually took about 2-3 minutes.
THEN turn on the modem.
In a minute or so the router will go yellow light for the Internet (2nd light down) while it establishes its connection.
Then it will go green once it is established and working. Wooooohooooo!!! Hopefully :)
PS. I updated the firmware manually before getting it connected to the internet so it could check itself. No idea if this was a required step for it to work or not.