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jjjhawk88's avatar
jjjhawk88
Tutor
Mar 17, 2021

AX5400 Starts Dropping Wi-Fi During Big Downloads

Hello Netgear Community,    I'm hoping to get some help here.  I've been trying to figure out a problem that has been plauging my house hold for about 9 months.  In short, if both my wife and I are...
jjjhawk88's avatar
jjjhawk88
Tutor
Mar 25, 2021

Thanks for the reply Christian_R . I did contact Netgear support when this first started to happen.  At that time there was little information to go on, so they required that I make sure it wasn't the ISP and then give them a call back once I had excluded the ISP as the issue.  I don't necessarily know how to definitivley do that, but I'm pretty sure my current setup excluded the ISP since anything connected to the router Wi-Fi is shut off but anything connected to my LAN port extender is fine and has no trouble.  I may try and give them another call, but I feel like it's a setting that I'm not yet identifying driving the issue.  I thought a post here might provide an quicker answer.

 

Thanks again!