AX6000 / AC4000 constant disconnects

What brand and model# ISP modem or ONT is the router connected to normally? Or is there just a wall jack? 

You saw you had an AC class router that did same thing? If so, I would presume ether something on the ISP side mabye causing these reboots or maybe something on the LAN side. I'd turn OFF ALL devices accept for 1 wired PC. Disable the wifi radios on the router and run the router as simple as possible with the 1 wired PC and see if these reboots still happen. 

Do you have a friend or family member or a nieghbor that you can take the router to a different location to see if the problem follows or not? 

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FDWAL wrote:

Hello there,

 

wanted to see if I can get some help here before I contact support.

 

I had an AC4000 and out of the blue I had constant disconnect issues. They usually last 30 seconds to 1 min maybe 1:30 min. It would connect right after this and the net is fine. When I do a speed test everything is fine.

 

1ms ping 300 up and 20 down. I can open 30 twitch streems at the same time and no issues.

 

All of a sudden it started to disconnect constantly throughout the day. Mostly at nights but some days even during the day. but very sporadic.

 

Sometimes it disconnects and re-connects 4 to 5 times in a row within 15 minutes. Some days its only once or twice a day.

The AC4000 is about 3 years old. I thought maybe it is shot and purhcased a new AX6000 (RAX120). Same devices connected as with the old router. Same issue.

 

When the internet goes out it completely looses the internet. My wried PC has no connection, the TV's and phones all have no connection at all. About a minute and it comes back. Since I had the issue with 2 devices now I contacted my internet provider. They came out and replaced my powerbox they use for their box outside the house that has a plug in going to my router ( network cable). Same issue after this for a week. They came out again and replaced the network cables. Same issue after this.

 

They said there is no issue at all ( I know they always say that ). But they have absolute outstanding customer service and are really trying to help. So they send a tech out again and he put a box between the network cable from their outside box and my router to monitor my internet connection. 5 day test and I have all the same disconnects. When talkingo to the guy today he said they cant see anything at all that dropped with connection. Everything he was seeing was fine. I even recorded date and time and he checked it and cant see anything wrong or any issues with the signal.

 

Now when I lose internet my router looses all lights it has ( with the exception of the power light - but wifi and cable lights for internet) and shows NO internet signal. And like mentioned before, it comes back within about a minute and works fine again.

 

Now I just could not imagine that both routers are faulty. He told me to update to the latest firmware. I did that when I purchased the router a few weeks ago already but checked for an update anyways and there is no update available.

 

I also tried a factory reset with the same results. Also did a reboot. I used the app for internet speed testing and it is showing the same as speedtest. When I lose internet my phone with the app cant connect to the router though until it gets the signal back. 

Guest WIFI is turned OFF. Traffic meter is OFF. Anywhere access is OFF ( I did try it with ON as well though ). SMART connect is OFF as well. 

 

2.4Ghz and 5 Ghz security method is WPA2- Personal.

 

Router Settings:

Hardware Version RAX120v2

Firmware Version V1.2.3.28

Only other thing showing on the app is Serial Number and MAC and IP Address.

 

Background to what I have connected:

1 PC with network cable, 4 smart TV's, 2 iphones, 1 ipad. Smart TV's NEVER run at the same time. Maybe 1 TV and the PC as well as the phones or ipad. I also have 3 smart bulbs on it. All this was conencted for about 3 years with no issues with the AC4000 before I purchased the new router as well.

 

My phones and the Ipad are connected with the 5Ghz and the rest with the 2.4ghz and I tried to put the TV's on the 5ghz as well but had the same results.

 

Now I am at a complete loss of what to do as I depend on my net for my small home business. I thought maybe something was wrong with the settings, but that would not explain the old router with the same issues.

 

I tried to find something similar online and all I can find are older posts that talk about the firmware. but I have it updated.

 

I estimate my problems started about 2-3 months ago. 

 

Any help would be absolutely appreciated. Sorry for the long rambling btu I tried to explain to the best of my ability to explain what I have for issues and equipment :) 

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