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Forum Discussion
AX6000 / AC4000 constant disconnects
Hello there, wanted to see if I can get some help here before I contact support. I had an AC4000 and out of the blue I had constant disconnect issues. They usually last 30 seconds to 1 min ma...
4 days .... My ticket is open for 4 days now with no response.
I return that junk and get a different brand. This is brand is a joke.
6 days and no response... lets keep counting for everyone watching....
Don't know what response you expect. Most of this conversation is meaningless, not helped by unanswered questions. If you want official support from Netgear, you are in the wrong place.
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
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Pretty sure I put this in my comment:
"""I put a ticket in with Netgear and see what they say. I might have to switch to a different brand if they cant fix it as it is 2 different Netgear devices with the same issue. """
So since you dont know what I want...
I posted that they have not responded in 7 days now to my ticket. I am posting that to warn others off from this terrible "Terrible Customer Service" and brand.
Thought that was clear.
Since I was searching for help on Google and this board was one of the things coming up.... I thought it prudent to let people know how long they truely have to wait to get help from this company. And how many KNOWN issues their devices have.
Having same problems with client's network. Did you purchase a different brand router and did it solve the problem?
Thanks!
Michael
