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Forum Discussion
AX6000 lost QR code
Having some intermittent issues with internet being available from the router. We know it's the router as our hardwired equipment all working fine. Have changed phone so had to reinstall the app. It won't connect to the router. Despite it saying there is a qr code on the router, there isn't, it isn't on the paperwork we have either so not sure how to re connect?
Advice gratefully recieved!
5 Replies
Which device do you own? AX6000 is not a unique Netgear model number. Many devices come with the AC/AX tag, but it is essentially a label that Netgear, and others, attach to hardware to describe wifi speeds.
Look at the label on the device for the Model Number. And, if there is one, include the "V" bit to show the hardware version. If there is no V number, then you have V1.
AD25 wrote:
Having some intermittent issues with internet being available from the router.
What are those issues? What devices have problems? Wired? Wireless?
What do the LEDs on this Netgear device look like when you have problems?
Have changed phone so had to reinstall the app. It won't connect to the router.Which app was this? Something Nighthawk on your phone?
Do other things connect to the router's wifi?
What happens when you try to connect? Some sort of error message?
What sort of phone is this? Android? iOS?
Then the usual boilerplate questions to eliminate some of the more common issues that crop up here.
What firmware version do you have on the device?
A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware with an app or in the browser interface.
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that connects this router to the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Having two routers on a network can cause headaches. For example, you can end up with local address problems.
Just another user with time on their hands.
Thank you, its a Model RAX120 no V on there. It is a 12 stream router.
well you answered a single question that michaelkenward asked. Troubleshooting over a forum is a challenge as we don't have your exact setup, can't see what you're doing, or what you have. So if you want help, you need to help us with the details. Go back through michaelkenward post and try to answer the questions asked. Then we can start helping you. Otherwise we're just making WAG's
Thank you!
Apologies, I only saw one line when I made the first answer.
The netgear router is the only one we have and it is fed directly from an ethernet cable to source. We have never had issues with the set up previously. The internet seems to be fine again and even when it was a little intermittent, all the lights were blinking or static as they should be a s standard for both G versions. We have found out that this intermittent service could have actually been coming from our main service provider and not the router.
The residual issue I am left with is twofold.
1 - we no longer have the qr code for the router so setting it back up on the net gear app or any management is more difficult
2 - the netgear nighthawk app seems to not be able to find our router. it is always saying issues connecting or no device found when I try and use the loval connection option. Without the qr code I am having to try and do this manually and it just won't. Until I changed my phone it was working fine. I have tried to add the app to my tablet instead but am getting the same messages. These are both android devices. We do have an apple iphone in the house too so maybe I will give that a try.
We have have had no issues in over a year so this is quite frustrating as we took pictures of the box before we got rid of it, but no qr code showing on the box or the device itself or the paperwork we kept...
Thank for help from this relative netgear novice!
AD25 wrote:
We have found out that this intermittent service could have actually been coming from our main service provider and not the router.
It is a natural first response to "blame the router". It happens all the time. That's why we pile in with all those seemingly meaningless questions. Anther warning sign is when someone says that tech support at their ISP blamed the router. That one also rarely turns out to be correct.
The residual issue I am left with is twofold.
1 - we no longer have the qr code for the router so setting it back up on the net gear app or any management is more difficult
I don't set up routers with the app. Too many things apps can't manage.
All that it seems to do is connect you to the WiFi from the router and launch the Internet setup "wizard".
You should be able to make the WiFi connection by feeding the default SSID and password from the label on the router. The app will then want the router login details. They are also on the label.
If possible, the easiest and most versatile way to set up a router is with a web browser and the graphical user interface (GUI). You have more control over things and can save a backup of your configuration.The manual has details on how to go about it.
You can also manually update the firmware. That is safer than using WiFi, which can crash in the process and leave you with a dead router.
Even if you can't wire your way in, you can still use the browser on a mobile device rather than the app to get in.
How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support
Until I changed my phone it was working fine. I have tried to add the app to my tablet instead but am getting the same messages. These are both android devices. We do have an apple iphone in the house too so maybe I will give that a try.If it is the WiFi client that is causing trouble, then this can get in the way:
NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities
Samsung mobile devices also offer this "protection".
But there too we are not talking about problems with the router itself. they are down to the WiFi clients and how they connect. That's another reason for the wired approach.
Disclaimer: Just another user with time on their hands.
