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Forum Discussion
AX8 / RAX75 - No Tech Support for Costco Customers?
I received my Netgear AX8 / RAX75-100NAS from Costco in late November. According to the info on the box and Netgear's product data sheet, it came with 1 year hardware warranty and 1 year complimentar...
bayarnd wrote:
I received my Netgear AX8 / RAX75-100NAS from Costco in late November. According to the info on the box and Netgear's product data sheet, it came with 1 year hardware warranty and 1 year complimentary technical support.
Unless Costco has a special deal, free support is for 90 days after purchase.
bayarnd wrote:
I thought this was just a mistake, so I called the “24/7 dedicated technical support hotline for Costco Customers” as printed on the box and the support rep says she has never heard of Costco and I don’t get a year support. No one does. If I need help I would have to purchase a new ‘priority support agreement’.
What does Costco say about this? Suppliers can make all sorts fo wild promises.
I hope that number went to Netgear. It doesn't usually post support numbers and there are too many cowboys out there that have nothing to do with Netgear and would love to take your money.
bayarnd wrote:
I said I was looking right now at the Netgear website ....
A link to that would he interesting. One of the Netgear moderators might be able to pick it up.
bayarnd wrote:
After the most recent firmware update to 1.0.2.76 several features did no longer work on my RAX75. I spent a few hours trying to get help from Netgear support - this was an interesting experience:
Still interested in getting it fixed? This place is free.
Thank you for your comments, Michael. To answer your questions:
Unless Costco has a special deal... - Apparently Costco has a special deal, I believe the RAX75 is a version of the RAX80 only sold through Costco.
What does Costco say about this? Suppliers can make all sorts fo wild promises.. - Costco Concierge Service only confirmed Warranty and support for 1 year, a few months back. I am now trying to get hold of them to see, if they can provide support instead of Netgear. I understand what you are saying, but Costco did not make any 'wild promises' - Netgear shipped the router in Netgear packaging stating 1 year of support and hotline number. The RAX75 data sheet on Netgear's website shows the same. I will attach screenshots.
I hope that number went to Netgear.. - yes, regular Netgear support answered my call. Employee # 42781114, she said.
A link to that would he interesting.. - I will try to add a link below. My screenshot shows Page 12.
Still interested in getting it fixed? This place is free. - I will post the two main issues here today. In the past, I had a good experience with AX8 problems and comments from other users here, and I appreciate your input. That may work or not, but in any case if I purchase a router with complimentary tech support, Netgear support should help with problems, not trying to charge me extra, don't you agree?
Hi bayarnd,
I can assist with support following up on your case. Please send me a private message with your phone number and preferred contact time.
Thanks,
Christian
