AX8 / RAX75 - No Tech Support for Costco Customers?

michaelkenward 

Thank you for your comments, Michael. To answer your questions:

Unless Costco has a special deal... - Apparently Costco has a special deal, I believe the RAX75 is a version of the RAX80 only sold through Costco.

What does Costco say about this? Suppliers can make all sorts fo wild promises.. - Costco Concierge Service only confirmed Warranty and support for 1 year, a few months back.  I am now trying to get hold of them to see, if they can provide support instead of Netgear. I understand what you are saying, but Costco did not make any 'wild promises' - Netgear shipped the router in Netgear packaging stating 1 year of support and hotline number. The RAX75 data sheet on Netgear's website shows the same. I will attach screenshots.

I hope that number went to Netgear.. - yes, regular Netgear support answered my call. Employee # 42781114, she said.

A link to that would he interesting.. - I will try to add a link below. My screenshot shows Page 12.

Still interested in getting it fixed? This place is free. - I will post the two main issues here today. In the past, I had a good experience with AX8 problems and comments from other users here, and I appreciate your input.  That may work or not, but in any case if I purchase a router with complimentary tech support, Netgear support should help with problems, not trying to charge me extra, don't you agree?