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Forum Discussion

gwbaker's avatar
gwbaker
Guide
Aug 14, 2019

AX8 Anyone have their AX8 factory reset itslef loosing all settings?

So I came home yesterday and all 40 of my devices had lost internet connectivity.  My netgear CM1100 lights showed connectivity, so did the AX8's lights ???   Upon checking I found that my AX8 rout...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Aug 16, 2019

Hello gwbaker, 

 

I certainly still have your availability schedule. I'll have support reach out to you.

 

~Christian 

  • dbo_cowboy's avatar
    dbo_cowboy
    Aspirant
    Aug 17, 2019
    I have had the same problem since I bought mine as well. Even after each firmware update, the router resets to factory settings everytime the power goes out (which is fairly often where I live). I have not tried backing up the settings yet, but if they are stored anywhere inside my router login or user login, I am afraid the they will be reset as well.

    This has to be a common problem considering the number of posts I have seen about this and the fact that it does it everytime the power goes out.
    • gwbaker's avatar
      gwbaker
      Guide
      Aug 17, 2019

      That is interesting...

       

      As for backup, you simply download a config file to your pc or mac and when settings are lost, you upload it back to the router.

       

      My issue might be related to a power loss.  I cannot say for sure, but my NAS showed "on UPS power" around the same time.  But the NAS shows the UPS message until I clear it and I am not sure how long the message was up.  I have the router, NAS and a few other things hooked up to a 1300VA (ish) UPS, but I am not very confident in the batteries.  I guess I need to check the battery status soon.

       

      I will certainly keep an eye out for this power loss issue.  Can you repeat it?  Does it happen every time?  I will pull the plug a few times when I get home to test this possibility.

       

      Thanks!

      • dbo_cowboy's avatar
        dbo_cowboy
        Aspirant
        Aug 17, 2019
        I used to have my old router on a UPS but this one is not. The AX8 has it happen everytime the power goes out. It happened today during a thunderstorm and it even happened once when I just moved it (without unplugging it). I am very confident I didn't hit press the on/off button and nothing came unhooked. It's as if the router has no on-board memory.