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napo504's avatar
napo504
Follower
Aug 16, 2024

AXE7800 2.4 band is not working

2.4 is not working, allways connected without internet, but 5G band works fine, also I realized that 2.4 bands if I open a VPN. I reseted it 2 times to factory configuration, works a few minutes fine, but againg does not serve internet.

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Aug 16, 2024

    Is Smart Connect enabled or disabled? 

    Does the 2.4Ghz work with out a VPN? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz
    Any Wifi Neighbors near by? If so, how many?

     

    Does the top of the router feel warm or hot? 

    Might try a USB fan under the router...