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mradi's avatar
mradi
Tutor
Dec 02, 2019

Beta Membership Member Cancelled/But still being charged

Hello, I have tried to cancel my Netgear Premier Membership for several months.  BUt no one seems to help me at all.  Netgear keeps on charging me $29.99 a month and another $9.99 a month.  This has been happening every month for the past several months.  I have spoken to their people who promise to help and refund me but they never do.  And they give me case numbers which they say they are working on but don't.  I have been a loyal Netgear customer for a long time and have purchased several routers and switches from them.  Very disappointed.

2 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 02, 2019

    Hi mradi, 


    Thank you for your post. I have responded to your message requesting for your info. 

     

    Thanks,

    Christian 

    • mradi's avatar
      mradi
      Tutor
      Dec 09, 2019

      Hello, no one has gotten back to me.  This is terrible!