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Forum Discussion

ynotak907's avatar
ynotak907
Tutor
Nov 07, 2019

beta premier membership canceled but still paying

So I have had problems from day 1 of this system. First wasn't clear that I had to pay $300 dollars to extend my warranty for tech support as that was not listed at the time. Next the fan doesn't wor...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 11, 2019

Hello ynotak907,

 

Thanks for taking the time to post your experience. I'd like to assist with getting you some help on your premier membership. Please send me a message with your email address and case number(s). 

 

Looking forward to hearing back from you!

 

Best,

Christian 

  • ynotak907's avatar
    ynotak907
    Tutor
    Nov 11, 2019

    Christian, I have been speaking with joshua in tech support and honestly why can't you pull my account info from my user information? I am not posting my e-mail right here for everyone. Please learn to utilize your tools for customer contact information a little more professionally rather than asking them to blast account info openly. 

     

    Thanks

    • avtella's avatar
      avtella
      Prodigy
      Nov 11, 2019

      He meant a private message, using that envelope button/option.He did not tell you to post the info here.