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Forum Discussion
Blinking won't reset Ax12
Where is a support number. Just keeps going in circles. My router won't factory reset won't stop blinking. And can't access it to manually give it firmware update!!! I just bought a very expensive paperweight!! What can I do?
1 Reply
there isn't a direct number for support. if you google for a support number, you're likely to get a scam/con site.
you have to click mynetgear at the top, register an account and then the device. From there, there is a support option.
but form the sounds of it, it has corrupt firmware. you can try recovering it via tftp.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through.
https://www.youtube.com/watch?v=R9DLrLQrpaw
If that doesn't work and you just bought it, I'd exchange it. Probably be faster than sending it in.
I'd highly recommend any firmware updates be done over a hardwired connection and not the app or via wireless. thats where we see the most issues with corrupt firmware.
