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InterMurph's avatar
InterMurph
Guide
Jan 18, 2021

Brand new RAX120 router stops responding multiple times per day, requires reboot

I just replaced my AC1750 router with a RAX120.  Paired with my CM1200 cable modem, it gets the full 1 GB/s download rate on my Xfinity cable.  It's great.  When it works. The problem:  multiple t...
plemans's avatar
plemans
Guru - Experienced User
Jan 18, 2021

Since you've changed the firmware, have you tried a full factory reset and clean reinstall (not from a backup)? the RAX devices have responded favorably to that. 

  • InterMurph's avatar
    InterMurph
    Guide
    Jan 18, 2021

    I have not tried that.

    Except that it's a brand new router, and presumably arrived from the factory in a factory-reset state.

     

    I'm looking for someone from Netgear to chime in with debugging steps.  There is clearly a bug in the router firmware, and I am hoping that they are intersted in figuring it out.  

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jan 18, 2021
      InterMurph wrote:

      I have not tried that.

      Except that it's a brand new router, and presumably arrived from the factory in a factory-reset state.

       

      I'm looking for someone from Netgear to chime in with debugging steps.  There is clearly a bug in the router firmware, and I am hoping that they are intersted in figuring it out.  

      Its rare to find someone from netgear on here as this is the community forum. 

      "clearly there's a bug in the router"---not always.

      Again, try the factory reset. It might have come from the factory in a blank state but the RAX devices were released before the AX spec was even finalized. so there was many changes to the firmware since release.  Of which the firmware upgrades using the auto update.  Maybe one of the old settings was changed when the firmware upgraded.  Which is why step 1 is factory reset and do a clean install.

       

      but if you're set in waiting on someone from netgear to see this post, I wish you the best. 

      • InterMurph's avatar
        InterMurph
        Guide
        Jan 18, 2021

        There is definitely a bug in the router.  It ceases communicating altogether; no pings, no web login, etc.  Cleared by a power cycle.  Trust my 30+ years writing software for and debugging networking gear; it has a bug.

        I will try the reset when it is possible.

         

        I also opened a case with Netgear support directly; I didn't realize that they didn't monitor these forums.

        Thanks.