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Brand new RAX120 router stops responding multiple times per day, requires reboot
I just replaced my AC1750 router with a RAX120. Paired with my CM1200 cable modem, it gets the full 1 GB/s download rate on my Xfinity cable. It's great. When it works. The problem: multiple t...
Since you've changed the firmware, have you tried a full factory reset and clean reinstall (not from a backup)? the RAX devices have responded favorably to that.
I have not tried that.
Except that it's a brand new router, and presumably arrived from the factory in a factory-reset state.
I'm looking for someone from Netgear to chime in with debugging steps. There is clearly a bug in the router firmware, and I am hoping that they are intersted in figuring it out.
InterMurph wrote:I have not tried that.
Except that it's a brand new router, and presumably arrived from the factory in a factory-reset state.I'm looking for someone from Netgear to chime in with debugging steps. There is clearly a bug in the router firmware, and I am hoping that they are intersted in figuring it out.
Its rare to find someone from netgear on here as this is the community forum.
"clearly there's a bug in the router"---not always.
Again, try the factory reset. It might have come from the factory in a blank state but the RAX devices were released before the AX spec was even finalized. so there was many changes to the firmware since release. Of which the firmware upgrades using the auto update. Maybe one of the old settings was changed when the firmware upgraded. Which is why step 1 is factory reset and do a clean install.
but if you're set in waiting on someone from netgear to see this post, I wish you the best.
There is definitely a bug in the router. It ceases communicating altogether; no pings, no web login, etc. Cleared by a power cycle. Trust my 30+ years writing software for and debugging networking gear; it has a bug.
I will try the reset when it is possible.I also opened a case with Netgear support directly; I didn't realize that they didn't monitor these forums.
Thanks.So I opened a case with Netgear support.
The response ignored the fact that all connectivity is lost, both wired and wireless, and the fact that the router doesn't even respond to pings in this state. They treated it as a WiFi issue, telling me to try changing the wireless channel and WAN MTU.
So I instead I did what plemans suggested: a full factory reset. And after two days, that seems to have done the trick, as I have seen no seize-ups.I'm not declaring victory yet, but so far, so good.
Thanks.