NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
BRICK
I purchased this router 3/24/2020. Today is 5/30/2020. Three days ago there was a firware update that failed and the router stopped working. I contacted NETGEAR support and they informed ...
I'm not sure if you actually contacted netgear.
Netgear uses gearhead support for extended support (https://gearhead.netgear.com/)
Which the prices are different. And they got the model wrong.
Really makes me suspicious of if you actually contacted netgear. Many people google for a number and get scam/con sites.
to get netgear you click mynetgear at the top. register an account and the device. From there you can contact support.
From the sounds of it, it got corrupted during a firmware update? If so, you can recover it via tftp.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through.
https://www.youtube.com/watch?v=R9DLrLQrpaw
But I'd also check into if you were actually dealing with official netgear support. Like I said, with the wrong model, prices, and not understanding the dates, it really makes me suspicious of it.
plemans wrote:
Which the prices are different.
Big clue there.
There is no three-month plan from GearHead. Six months is the shortest. $89.99.
I step in only add a warning that if you provided these people with any details, you should check that they haven't gained access to anything sensitive.
Others have been caught by these scamsters and have had their PCs infected with all sorts of evil software. And check your credit card bills.
