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Forum Discussion
Can the RAX200 use Netgear Armor or not?
Both my RAX200 router's firmware and Netgear's useless app have been updated in the end of June 2020 and the only new thing about those updates is that now I am being shown a status of "Netgear Armor not activated" in the router admin page and being constantly bombarded to get Parental Control software and the godblessed Netgear Armor in the app.
When I bought the router, I knew that Netgear Armor wasn't available for the RAX200 but with the updates and the marketing, I imagined that the updates sorted this issue. I have tried and tried to enable/install via the app by clicking on the new "Security" option but the app only returns an error saying that "Device is offline". I went to BitDefender's page at https://www.bitdefender.com/netgear/ and it doesn't list the RAX200 as a model in which Netgear Armor can be installed.
Can this piece of **** be used with the RAX200 or not? If not, why is the app pushing me to use it when it knows what model I own?
9 Replies
yes it can be used. It was just added and maybe the bitdefender page hasn't bee updated yet.
What modem are you using?
what firmware are you on?
I even ativated and tried it on my rax200 and it worked. But you do have to be logged into your account and not in a double nat.
This is how to activate in the app. I'm not a fan of the app so I usually use the browser.
https://kb.netgear.com/000059442/How-do-I-activate-NETGEAR-Armor-using-the-Nighthawk-app
and here's through the portal
Working here on my RAX200, no issues at all. I activated it through the Nighthawk app.
another workaround is you contact NTGR support team with your SN#.
Thanks for all the replies but none of them work.
Using the app still returns "Device is offline".
Going to armor.netgear.com gets stuck in the loading animation and nothing loads.
What I wrote here is exactly what worte in the Netgear ticket. The support "genius" has advised me to re-flash the firmware:
My name is Suhani, I am your support expert for today. I can understand your concern and I will surely help you with that. Please once re-flash the firmware and then check. To re-flash the firmware, do the following : NOTE : PLEASE RE-FLASH THE FIRMWARE ON A LAPTOP OR COMPUTER HARDWIRED. RE-FLASHING THE FIRMWARE ON SMALL DEVICE LIKE TABLET OR PHONE MAY CAUSE ISSUES AND ERRORS 1. Connect a computer or laptop hard wired to the router. 2. Open an internet browser and in the address bar type www.netgear.com/support/ 3. On the page you would see a purple dialogue box saying "Welcome to NETGEAR Support Let's get started. Selecting your model allows us to tailor our support site for you." 4. Enter the router model number. 5. The page will take you to the router's support options page 6. Click the blue "Downloads" button" 7. The page would scroll down automatically (scroll down manually if it doesn't) 8. You would find grey box saying "Current Versions" 9. Click Firmware Version. It will show a blue "download" button. 10. Click to download it. 11. Extract the downloaded firmware file. 12. Open an internet browser and in the address bar, type ROUTERLOGIN.NET if the page does not show up, then in the address bar type 192.168.0.1 or 192.168.1.1 13. If the page asks you to login, the username is admin (lower case). Password is the one that you might have created during the initial setup of the router If it does not accept the password then the default password is password(lower case). 14. Once you are logged in, at the top there is BASIC and ADVANCED, click ADVANCED. 15. On the left side there are few tabs, click ADMINISTRATION then click ROUTER/ FIRMWARE UPDATE. 16. On the Router/ Firmware Update page there is an option at the top that says "Locate and select the upgrade file on your hard disk.". 17. Click "browse" button and upload the .chk or .img file from the extracted folder. 18. After the firmware uploads completely, turn off the router and turn it on after 10 sceonds. 19. Log back to ROUTERLOGIN.NET again and check if the issue is resolved.
There is no effing way, I will re-flash the firmware just to see whether it works or not.
Why is it so difficult to re-flash the firmware? if you're worried about the router settings, simply create a backup settings file and load that up after re-flashing. Should take less than 10 mins.
