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nethtrick's avatar
nethtrick
Aspirant
Jun 06, 2020

Cannot connect to 2G network after firmware update V1.0.3.88_1.0.41

I applied the recent firmware update V1.0.3.88_1.0.41 to my RAX80 router. Suddenly no devices can connect to the 2G network. I have tried all kinds of settings with no avail, especially turning off the advanced features such as AX and OFDMA. The devices include Windows PC ("Can't connect to this network"), Android phones, and security cameras. I do not believe this is a problem with the clients, but something in the latest firmware update changed the 2G network to be inaccessible. Luckily I can still access the router settings through the 5G network but will need the 2G to work again.

 

Please help. I'm glad to post any more information that may be helpful to diagnose. I'd prefer not to reset to factory settings because I have a lot of devices to set up again after and it takes hours.

 

Thanks.

3 Replies

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  • nethtrick's avatar
    nethtrick
    Aspirant
    Jun 06, 2020

    UPDATE: Strangely enough, I have so far been able to connect by activating all advanced features (except beamforming) and removing the carat character (^) from the 2G network password. The password with the carat (^) still works fine on 5G. Changing the 2G to any other password does not work. There is clearly a problem with the 2G network password in this firmware update. I am using WPA2-PSK [AES] for both 2G and 5G. The 2G and 5G networks have different SSIDs.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 10, 2020

      Hello nethtrick, 

       

      Thanks for updating the thread. I'll have the feedback forwarded to the team for further investigation. 

       

      Regards,

      Christian 

      • nethtrick's avatar
        nethtrick
        Aspirant
        Jun 11, 2020

        Thanks Christian. I ended up resetting the router and reconfiguring my devices. Maybe this is just informational at this point. Regardless, I am avoiding passwords with the carat symbol in the future, in case that was related.