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Forum Discussion
JamieJammer
Aug 31, 2022Aspirant
Cannot connect to WIFI Nighthawk AX$ AX3000 4
Hi Just come back from holiday and cannot connect to WIFI. Device see it, but will not connect. I cannot check if there has been a firmware up date either Any ideas
JamieJammer
Sep 01, 2022Aspirant
Hi
That did not work., It now says cannot get IP address when i try to connect with my phone
The modem/gataway is a virgin media one. Hub 4 /TG3492LG- VMB CM MAC ACF8CC80CA06
Any other suggestions?
michaelkenward
Sep 01, 2022Guru - Experienced User
JamieJammer wrote:
The modem/gataway is a virgin media one. Hub 4 /TG3492LG- VMB CM
That will be a modem/router. So you are piling router on router. A bad idea:
What is Double NAT? | Answer | NETGEAR Support
and
How to fix issues with Double NAT | Answer | NETGEAR Support
When you set up the RAX40, it will have tried to avoid any conflicts. Sadly, it doesn't always stick. Maybe something rebooted itself in your absence and screwed up the settings.
The preferred fix is to put the Virgin box into bridge (modem only) mode:
virgin media one. hub 4 bridge mode - Google Search
At least Virgin, unlike BT, does not block this mode.