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Forum Discussion
benotdes
Mar 15, 2021Aspirant
Cannot get maximum wifi connection
Hi,
I recently purchase the AX1800 WiFi Router (RAX20). In the iPhone and iPad app I can't seem to have any device connected with a maximum connection (3 bars). I only get one or two bars, even for a device such as my PlayStation 4 that is like three meters away from the router. I tried changing the channels for both the 2.4 Ghz and 5Ghz band, but it doesn't seem to change anything at all. I also enabled OFDMA for both bands.
I have a few devices connected to the router:
– 1 iPhone SE 2nd generation
– 1 Apple Watch SE
– 1 iPad
– 1 MacBook Pro
– 1 Apple TV
– 4 Homepod mini
– 1 PlayStation 4
– 1 Nintendo Wii U
– 1 Nintendo Switch
– 1 Samsung TV
– 1 Yamaha audio receiver
Is there anything I can do to have a better connection? The WiFi works, it's just I should be able to have a better connection in my 910 square feet condo.
Thanks!
Ben
1 Reply
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- Christian_RNETGEAR Employee Retired
Hello benotdes,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian