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Forum Discussion
Solved
Cannot make a secure connection
I changed the network SSID and entered in a PA2 key and secure password, but only the unsecured networks show on the devices, which are tablets and chromebooks
Hello Dataman72,
I'd like for our Support Team to reach out to you for further assistance. If you wish to be contacted, please provide the following to me in a private message:
Name:
Email:
Phone:
Preferred Contact Time: (Including Timezone)
Serial Number:
Thanks,
Christian
4 Replies
Hello Dataman72,
If you can provide more info it can help us assist you better. To start off, please provide the following:
Product Model Number:
Firmware Version:
Thanks,
ChristianChristine
The model number isn't listed in the drop down box, which is confusing. The Box shows AX1800 wifi 6 (RAX20) I'm starting to wonder is they sold me an outdated version? The firmware is V1.0.1.54_2.0.17. The router only shows the 4 default Netgear networks. I'm fairly computer literate, and for years have used my own network setup with 4 secure networks, long SSID names, long passwords. These show on the internet interface that they have been "created", but the router will not put it out. I've tried all 3 security keys, tried refreshing the browsers, tried reinstalling the firmware, tried rebooting the router multiple times, rebooted all the tablets and Chromebooks, that are the latest and greatest.. Have set up many routers in the past, 4 or five different name brands, including Netgear, never had anything like this happen. Wondering now if the router is bad or I should get another brand...
Thanks!
Dataman72
Hello Dataman72,
I'd like for our Support Team to reach out to you for further assistance. If you wish to be contacted, please provide the following to me in a private message:
Name:
Email:
Phone:
Preferred Contact Time: (Including Timezone)
Serial Number:
Thanks,
Christian