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LBogardus's avatar
LBogardus
Follower
Nov 05, 2020

Can't Connect to CenturyLink Fiber with RAX80

Recently purchased RAX80 and could not connect to CenturyLink Fiber. I believe they have their own modem/router installed in garage that connects to ONT outside.  I have Netgear R8500 that I am trying to replace, it does connect but has wireless issues so that is why I am replacing. When new it just connected up and I saw the internet. I am not sure I can log into their modem/router to put in bridge mode. Centurylink says we are not PPPoE but we are IPOE.  Will it work if I just set my VLAN tag to 201 ?  Or do I have to bypass their router as it exists in my garage now.

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello LBogardus,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian