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McCown's avatar
McCown
Aspirant
Aug 01, 2019

Can't contact Netgear Support (RAX75)

I tried to open a support ticket, but that has a problem.  Despite registering the new product yesterday (7/31/19), it says "Your complimentary 90 days technical support expired on 2019-10-29.", whic...
LosGatos17960's avatar
LosGatos17960
Aspirant
Aug 08, 2019

I updated my router to the latest firmware and it broke the ability to do Firewire backups.   I tried to contact support but it won't let me contact support directly because it says my support expired two months from now.

How can I get someone to help me?

Thanks,

Dan

  Contact NETGEAR Support

Thanks! We’re ready to help you with this product:

Product Model:R9000
Serial Number:5D738A5200C1C
Purchase Date:2019-07-01 00:17:50

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I cannot find an answer to my problem, I would like to contact NETGEAR support.

Based on your serial number and purchase date, NETGEAR can offer you the following support options:

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Your complimentary 90 days technical support expired on 2019-09-29.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Aug 09, 2019
    LosGatos17960 wrote:

    I updated my router to the latest firmware and it broke the ability to do Firewire backups.   I tried to contact support but it won't let me contact support directly because it says my support expired two months from now.

    How can I get someone to help me?

    Until someone steps in from Netgear, your best bet for immediate help is to start your own discussion here.

     

    It could even be quicker than the official channels.

     

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Aug 09, 2019

    Hi LosGatos17960 - Thanks for your post. Please send me a message with your contact info and serial number and I'll have our support team reach out to you.

     

    ~Christian