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McCown's avatar
McCown
Aspirant
Aug 01, 2019

Can't contact Netgear Support (RAX75)

I tried to open a support ticket, but that has a problem.  Despite registering the new product yesterday (7/31/19), it says "Your complimentary 90 days technical support expired on 2019-10-29.", whic...
LosGatos17960's avatar
LosGatos17960
Aspirant
Aug 08, 2019

I updated my router to the latest firmware and it broke the ability to do Firewire backups.   I tried to contact support but it won't let me contact support directly because it says my support expired two months from now.

How can I get someone to help me?

Thanks,

Dan

  Contact NETGEAR Support

Thanks! We’re ready to help you with this product:

Product Model:R9000
Serial Number:5D738A5200C1C
Purchase Date:2019-07-01 00:17:50

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I cannot find an answer to my problem, I would like to contact NETGEAR support.

Based on your serial number and purchase date, NETGEAR can offer you the following support options:

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Your complimentary 90 days technical support expired on 2019-09-29.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Aug 09, 2019

Hi LosGatos17960 - Thanks for your post. Please send me a message with your contact info and serial number and I'll have our support team reach out to you.

 

~Christian