NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Can't raise a support ticket or RMA for in-warranty
I'm within Hardware Warranty Support and Netgear do absolutely everything they can to make the process impossible to do unless you purchase Gear head support. I was told that the RMA needs to be appr...
Do you open a support ticket thru here?
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Hi FURRYe38,
I wasn't able to open a support ticket through the portal due to only having warranty support. I called through and had to convince an agent to open an RMA them confirming I have warranty support.
I have a support case now but the Agent advised the RAX80 isn't on the RMA form for them and they need to speak to the warehouse.
Can a Netgear rep please advise why the RAX80 wouldn't be on the RMA form?Something you'll need to ask them about. Theres nobody at that level that watches or visits the forums here.
Good Luck.
I have sent you a PM BeeBeeMan
DarrenM
