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Forum Discussion

MAD5's avatar
MAD5
Tutor
Nov 29, 2022

Can't see 6 ghz on RAXE500

I try with my S22 Ultra and only connect to WIFI 6 but not 6E. It doesn't appear on the list. Only 2,4 and 5 ghz. Also try with my notebook Lenovo which has Intel AX210 with windows 11 and lastest In...
MAD5's avatar
MAD5
Tutor
Sep 19, 2023

Hi, I can not use wifi 6e speeds because after contacting netgear support level 1 and 2, they figure it out my country was not in the list of wifi 6e in junuary, so it will not work. Since may my country has full support for 6E but still netgear didn't update any new firmware to fix this. I can not use 6E speeds because it doesn't transmit at all. Please, I have been waiting more than 5 months and still no ETA.

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Sep 20, 2023

MAD5 What country are you located in? I will check with our engineers about this issue.

 

Thanks

DarrenM

  • MAD5's avatar
    MAD5
    Tutor
    Sep 20, 2023

    I am in Argentina.

  • MAD5's avatar
    MAD5
    Tutor
    Nov 08, 2023

    More than a month has pass, do you have any news about the new firmware release?

  • MAD5's avatar
    MAD5
    Tutor
    Dec 12, 2023

    I installed today the new firmware 1.2.13.100 and still no 6 ghz working. I was told that they will include this feature in the next firmware upgrade, but still nothing shows on the notes and yet, no 6 ghz working. Any idea when 6 ghz will work in Argentina?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 12, 2023

    Something to contact NG support about as this is beyond forum help.

    Good Luck.

  • MAD5's avatar
    MAD5
    Tutor
    Dec 12, 2023

    How do I contact support if it show it is only for 3 months, and been waiting for this update since february.

  • MAD5's avatar
    MAD5
    Tutor
    Dec 12, 2023

    Ok, I got someone on the phone and confirm me that need to wait anorther 4 or 5 months to get a new firmware which will solve this issue.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 12, 2023

    Thanks for letting us know.

     

  • fedems1982's avatar
    fedems1982
    Aspirant
    Apr 08, 2024

    Hi guys,

     

    I have exactly same problem as MAD , same router model.. and living also in Argentina. Is there any update regarding the firmware update? DarrenM 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 09, 2024

    Something to contact NG support about. 

     

    Good Luck.

    fedems1982 wrote:

    Hi guys,

     

    I have exactly same problem as MAD , same router model.. and living also in Argentina. Is there any update regarding the firmware update? DarrenM 

     

  • MAD5's avatar
    MAD5
    Tutor
    Apr 09, 2024

    I got finally working, at least in part with my S22 Ultra, I can see it now and connect, but from notebook it never appears. So I guess still need to wait they get the new firmware to get fully supported.

  • fedems1982's avatar
    fedems1982
    Aspirant
    Apr 09, 2024
    Nice, please share the details , what steps/procedure do you follow to have it working?
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Apr 09, 2024
    MAD5 wrote:

    I got finally working, at least in part with my S22 Ultra, I can see it now and connect, but from notebook it never appears. So I guess still need to wait they get the new firmware to get fully supported.

    The laptop supports 6 GHz? It has the drivers latest for the wifi?

     

    If you have got it to work on the S22 Ultra that points the finger at the laptop. If your wifi client can't see the router's wifi, there not much that Netgear can do about that.