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Forum Discussion
yegloats
Oct 04, 2019Aspirant
Can't see network on one PC
This past week I switched from a Netgear R8000 to the new RAX200. When setting up the new router it gave me the option to keep my previous SSID and password. I did that and had success completing the...
- Oct 07, 2019
yegloats wrote:I'm not exactly sure what you mean by "This is an AX router". I'll guess that it means that I can set the router to combine the three channels so that it looks like one and the router decides which channel to use for the connection. I did turn that function off and did not have any change in what the PC identified as available networks. I don't have any new devices that have AX (WiFi6) capability. I do have another Windows laptop that connected with no problem.
>>> go to BASIC--> wireless page and uncheck "enable AX ..."
myersw
Oct 04, 2019Master
This is an AX router. Some devices, especially PC's do not like AX for some reason and will not connect. Try turning AX off and see. Then you can decide if AX is even needed. Any AX clients?
yegloats
Oct 04, 2019Aspirant
I'm not exactly sure what you mean by "This is an AX router". I'll guess that it means that I can set the router to combine the three channels so that it looks like one and the router decides which channel to use for the connection. I did turn that function off and did not have any change in what the PC identified as available networks. I don't have any new devices that have AX (WiFi6) capability. I do have another Windows laptop that connected with no problem.
- AltsaiOct 07, 2019NETGEAR Expert
yegloats wrote:I'm not exactly sure what you mean by "This is an AX router". I'll guess that it means that I can set the router to combine the three channels so that it looks like one and the router decides which channel to use for the connection. I did turn that function off and did not have any change in what the PC identified as available networks. I don't have any new devices that have AX (WiFi6) capability. I do have another Windows laptop that connected with no problem.
>>> go to BASIC--> wireless page and uncheck "enable AX ..."
- yegloatsOct 08, 2019Aspirant
That worked. Thank you!
- GabboCHOct 09, 2019Apprentice
Take a look at this knowledge base article:
https://kb.netgear.com/000060384/My-Windows-device-is-not-detecting-my-AX-router-s-wireless-network-what-do-I-doI would guess that your laptop has an intel Wifi adapter & is using the default windows drivers.
I had to update most of my PCs at home to use the latest official intel drivers for the wifi adapter instead of the generic microsoft ones.
After this I had no problems connecting to the router even with AX enabled.