NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
yegloats
Oct 04, 2019Aspirant
Can't see network on one PC
This past week I switched from a Netgear R8000 to the new RAX200. When setting up the new router it gave me the option to keep my previous SSID and password. I did that and had success completing the...
- Oct 07, 2019
yegloats wrote:I'm not exactly sure what you mean by "This is an AX router". I'll guess that it means that I can set the router to combine the three channels so that it looks like one and the router decides which channel to use for the connection. I did turn that function off and did not have any change in what the PC identified as available networks. I don't have any new devices that have AX (WiFi6) capability. I do have another Windows laptop that connected with no problem.
>>> go to BASIC--> wireless page and uncheck "enable AX ..."
yegloats
Oct 04, 2019Aspirant
I'm not exactly sure what you mean by "This is an AX router". I'll guess that it means that I can set the router to combine the three channels so that it looks like one and the router decides which channel to use for the connection. I did turn that function off and did not have any change in what the PC identified as available networks. I don't have any new devices that have AX (WiFi6) capability. I do have another Windows laptop that connected with no problem.
Altsai
Oct 07, 2019NETGEAR Expert
yegloats wrote:I'm not exactly sure what you mean by "This is an AX router". I'll guess that it means that I can set the router to combine the three channels so that it looks like one and the router decides which channel to use for the connection. I did turn that function off and did not have any change in what the PC identified as available networks. I don't have any new devices that have AX (WiFi6) capability. I do have another Windows laptop that connected with no problem.
>>> go to BASIC--> wireless page and uncheck "enable AX ..."
- yegloatsOct 08, 2019Aspirant
That worked. Thank you!
- GabboCHOct 09, 2019Apprentice
Take a look at this knowledge base article:
https://kb.netgear.com/000060384/My-Windows-device-is-not-detecting-my-AX-router-s-wireless-network-what-do-I-doI would guess that your laptop has an intel Wifi adapter & is using the default windows drivers.
I had to update most of my PCs at home to use the latest official intel drivers for the wifi adapter instead of the generic microsoft ones.
After this I had no problems connecting to the router even with AX enabled.