NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
CM1000 modem with WiFi 6 routers
Purchased a TP Links AX6000 and the modem starting having issue. Called cable company and they denied issue. Logged is as said and it did reflect some potential cable issues. However in an attempt...
I personally would avoid anything TP-Link.
I recommend you try this, get on amazon and find a NG model RAX router, try a RAX80. Amazon has good return policies and usually you have 30 days to try something out. Give a RAX a try with your CM1000. Be sure the modem signals are Good. Besure to use CAT6 LAN cabling between the modem and router and router to wired devices. I would first test the RAX out with what ever FW was loaded on it first, or you can load latest FW. Try something out and see how it goes.
Another consideration is that do you need AX at this time? Can you fully take advantage of AX? Would a AC class router suffice as well?
WOW worse than ever. Speed tested prior to taking the old router off 248 and checked tightness of all cable connections.
Disconnected the old router and connected this computer directly to the modem to get the error log (attached). I also looked at the cable connection and is says good and have the other screen I don't know what to do with it. (2nd attachement).
Shut everything down. Connected the RAX80 with the new cable. The modem would come up and almost as soon as the router was fully started the modem would crash out with all lights going amber then off and start flashing green as they restarted. Restarted everything three times but couldn't get it up and running. Put the old router back in place and immediately all is working well.
I would try a different modem, even temporarily. Keep in touch with NG support. Ask about an RMA as well.
Well it is over. Last night I spent a significant amount of time on the phone with Netgear. Thankfully the issue was happening during the call. Took all devices back to factory settings. It was working breifly when we hung up on a 24hr wait and see and I needed to call the ISP to redo the MAC Provissioning on the Modem. It didn't last a 1/2 hour. The ISP did the MAC Provisioning and they did all the resets and refreshes they could perform. With the RAX80 on the system the modem was crashing. I put the AC2300 (R7000P) back in service and the reliablity is restored. Hasn't dropped since I re-installed it about 11 hours ago. The modem is potenitally over a year old so i doubt they will do any returns. I fought the good fight and have gone way above and beyond a what a normal customer would do to attempt to get this working. Many hours of research, on the phone and actually logging into the various "plug and play" components of the network.
I really do appreciate your support during this and your replies. It was very helpful. Just sorry for the out come. The router is boxed up and ready to head back to Amazon.
Thank you and God Bless.
Good luck.
Just an update. For almost 2 weeks now, we have been back on the AC2300 and not even a blip. Been working fine. Was at a Best Buy and saw the Netgear WiFi 6 mesh router and the wife asked me if I'm crazy. Didn't buy it. Don't think it will work with this modem.