Complaint

Question

How To Launch A Complaint, In 2020 I bought an RAX200 but when it got delivered it wasn't the RAX200 it was the RAX120 so I notified the sales team and they sed must of been a mix up at the wairhouse did I want to send it back to get the 1 I payed for I sed no ID keep the one I received well 2 weeks ago it broke so I contacted them about warranty replacement and they sed no as the RAX120 was a replacement and I didn't send the RAX200 back so explain I neva received the RAX200 something different was sent to me I've Sent Them The Recept Of Purchase To Show The Date Of Purchase Is The Appent Date Of RMA how Could I Litcherly Send Something Back For A RMA the Day I Boght It, When I Didn't Physically Have The Item&nbsp;

FURRYe38 · Answer

Something to contact NG support about:
https://my.netgear.com/support/contact.aspx
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Netgear has set up a community forum specifically for the NightHawk RAX WiFi 6 Router products. Most of the people who watch that forum are more likely to have experience with NightHawk (WiFi6 RAX and RAXE Series) router products:https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/bd-p/en-home-routers-nighthawk-wifi-ax6
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Please use this link to the main forum product list to review and choose where to make your posts.&nbsp;https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.

JJG1992 · Answer

I Have Contacted Them And They Are Just Putting The Blaim On Me But I've Managed To Get More Info And I've Had To Email Some 1 i Don't No As Now I Believe There Was A Mix Up At Netgears Wairhouse And I Have Received Some Ones RMA And That Person Received My New Device Because We Have The Exact Name&nbsp;

FURRYe38 · Answer

I would contact a forum moderator and ask them to help you out. Theres nothing we can do more here in the forums as we don't have those resources.&nbsp;
DarrenM&nbsp;
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FYI, you dson't have to captialize each word in your posts. I see and hear you fine.&nbsp;
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Thank you.&nbsp;
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JJG1992 · Answer

Don't no why it keeps putting things in caps it's doing it on my tablet and laptop takes me a while to go back and fight my shift key to put it in lowercase so I normally leave it&nbsp;&nbsp;

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Complaint

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