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Jnsnams1109's avatar
Jnsnams1109
Aspirant
Sep 30, 2020

Computer will not connect to rax120.

Iam trying to connect my new dell mini desktop to work from home direct connected and it won’t work via the router, if I unplug the router I can connect via the modem from my isp. For some reason something in the router is blocking me from connecting the desktop via cable.

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Oct 02, 2020

    Jnsnams1109,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    http://www.netgear.com/support/contact.aspx

     

    Christian 

    • Jnsnams1109's avatar
      Jnsnams1109
      Aspirant
      Oct 02, 2020
      I had a ticket opened for this doing it to a different computer, now I have a hard wired desktop that it is not seeing. I am outside of the 90 window now. It’s really sad they want to charge to support there product after dropping 500 on a really nice router.