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chowface's avatar
chowface
Follower
Oct 22, 2022

Connected without internet

AC1750(C6300v2) Cable Modem Router

Firmware V1.03.04

Service Provide: Cox

 

Computer, tablet, and phone connect to wi-fi and is working fine, then the internet drops. The internet connections states, "Connected without Internet". When connecting to the NETGEAR-5G channel, it says the same thing. All of the lights remain solid green on the cable modem.  This happens on a daily basis and sometimes multiple times a day.  

I usually keep my phone off the wireless because it is not reliable. Most of the time there is only one device connected.

 

I have rebooted multiple times and reverted back to factory settings. 

Requesting Cox to come out has a fee if it has something to do with the device.

 

Please help.

2 Replies

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  • michaelkenward's avatar
    michaelkenward
    Guru
    Oct 22, 2022
    chowface wrote:

    AC1750(C6300v2) Cable Modem Router

    Firmware V1.03.04

    Service Provide: Cox

     

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Cable Modems & Routers

    You might like to search there for messages related to your problem.

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

     

  • plemans's avatar
    plemans
    Guru
    Oct 22, 2022

    Do you have a screensnip of the cables connections page and the event logs? 

    Start with removing any amplifiers, signal attenuators, or splitters from the coax.
    From there check the line for kinks, damage, moisture in the line.
    Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
    If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.