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Forum Discussion
Connection issue
I have a Nighthawk 6 E router and a Nighthawk X6 AC2200 extender and lately the extender has been dropping the internet connection from the router at least once a week and I have to unplug the extend...
Let me give the correct data for my router and extender, my router is a Nighthawk AX11000 Tri-Band WiFi Router (RAX200) and the Extender is a AC2200 Tri-Band WiFi Range Extender (EX7700). Additional information is my service provider is COX and I am using their Gigbit service. I switch out my cat5 cable and are now using Cat6 cables. Sorry about the mistake.
Tyler
A couple of questions.
Upstream of your RAX200 is a COX modem/gateway. What is the brand name and model number of that device?
The connection between your RAX200 and your extender, is it via Wi-Fi or is it via Ethernet cable?
The Modem is a ARRIS: SURFboard SBG 8300 and the extender is connected by WI-FI.
Tyler
The SBG8300 is a modem/router combo device.
Is it in bridge mode?
If not, you're in a double nat.A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
