Connection Issues Nighthawk Mk 62 AX 1800 Mesh

I appreciate the help on my last post. The issue was integration between my Netgear AX 1800 mesh and an AT&T 5268 router with gigabit service. I have tried several configurations and here is whe...

Christian_R

NETGEAR Employee Retired

Jan 11, 2021

Hello waverunner1,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.

https://www.netgear.com/support/contact.aspx

Christian

waverunner1

Aspirant

Jan 13, 2021

Thanks for the followup.

I have been on with their chat making adjustments 3 times now and they have not been able to get anything solved. Still the same situation. I have had some success on my own however. I took the router out of AP mode and restarted both modem and router. My Echo Show as well as the iPhones in my house and a Chromebook all hooked up for the first time since I've had the Netgear.

So now, the AT&T 5268 is operating with full firewall default settings (wireless is off). Two things bug me...1 I hope it lasts. 2 I can not understanding why I had issues. I'm pretty computer literate and moderately networking literate but this is beyond me.

Larry

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Connection Issues Nighthawk Mk 62 AX 1800 Mesh