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TDJohnston's avatar
TDJohnston
Aspirant
Jul 12, 2021

Connection problems with 2 computers

When my brother or I play Valorant alone, we have no issues. When we both play the router disconnects from the internet completely for every device in the house after around 5 minutes of playing. This is specific to Valorant and does not happen on any another games. After restarting the router, the connections instantly come back up again. I have contacted both Valorant customer support and my ISP. The ISP does not see a connection issue from the modem when this happens. Both computers are on wired connections with reserved IPs. What can I do to fix this?

 

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 16, 2021

    Hello TDJohnston,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian 

  • mesamitch's avatar
    mesamitch
    Aspirant
    Jun 27, 2022

    Hey!!! bro did you ever get this fixed

    me and my son are having the same exact issue while trying to play valorant together

    i have the RAX120 Router

    and i hated it sense i bought it but frys went out of business as soon as i purchased it

     

    a router for 500 bucks and its complete crap

     

    i am so going back to asus

     

    let me know if you found a fix