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Forum Discussion
FrustratedBuyer
Sep 02, 2020Follower
Connectivity issue with Printer
Since I purchased this new rouder I have been having connectivity issues with Brother Printers HL3170CDW and HL5470. My printers say they are connected to the network. I check the Netgear router by login in, and one of the printers is missing the IP address. I refresh and nothing happens.
Also, I try to add the printer to the MacBook and it does not find it.
Sometimes it takes it and I'm only able to log in once when it disconnects. I reboot the printers, as well as the router, and still my computer does not find the router. I even changed the IP address. I tried the Nighthawk app and it shows connected. Why am I unable to add the printer to my computer?
I purchased this router on Ebay last year and I should have tech support. I submitted a copy of my payment and I should be okay.
Please advise how to fix this issue.
1 Reply
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- Christian_RNETGEAR Employee Retired
Hello,
May you provide the model number of your device for us to check further.
Thanks,
Christian