Forum Discussion

Tutor

Aug 19, 2019

Constant disconnects on Surfacebook 2 AX40 -

I purchased an AX4 router. All other devices in my home work on it fine without disconnection issues. My surfacebook 2 laptop constantly disconnects, be it on the 2.4ghz or 5ghz network. It is variab...

Lapidus

Tutor

Aug 24, 2019

Rolled back drivers. Tried forgetting network. Nothing works. This router does NOT work on a surfacebook 2 laptop and by the looks of other people posting on the internet, does not work with most microsoft surface products.

I am going to have to buy a usb wifi card to get this to work since I do not have money to buy a mesh network as I spent it all on modem + router already.

Would be nice if netgear would comp all surface owners a usb wifi card. Or at least warn on the box that the devices are not compatible with surface products.

Christian_R

NETGEAR Employee Retired

Aug 26, 2019

Hi Lapidus - I'd like for our support team to reach out to you for further investigation. If you're interested, please send me a message with your contact info.

~Christian

EKol00
Aspirant
Dec 08, 2019
I have the exact same issue with my Surface Pro 6.
Is there a way to resolve this??

thanks.
- Lapidus
  Tutor
  Dec 09, 2019
  i had to purchase a usb modem. annoying.
  
  also the update microsoft pushed out a month ago or so helped a little bit
- nenge
  Aspirant
  Dec 17, 2019
  Same issue with the Surface Pro 5. Very frustrating.
  - Christian_R
    NETGEAR Employee Retired
    Dec 18, 2019
    Hi nenge,
    
    Have you gotten a chance to check to see if your Surface Pro 5 is due for a WiFi driver update?
    
    Christian