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Forum Discussion
Constant disconnects on Surfacebook 2 AX40 -
I purchased an AX4 router. All other devices in my home work on it fine without disconnection issues. My surfacebook 2 laptop constantly disconnects, be it on the 2.4ghz or 5ghz network. It is variab...
I have the same issue and I don't think it's an issue with WPA2-PSK, since that security worked perfectly fine on my Apple AirPort Extreme router. If it is an issue with WPA2-PSK, it has to do with how it's implemented on the RAX40.
I replaced the AirPort Extreme with the RAX40 and noticed a significant performance improvement. I have iPads, iPhones, Samsung Mobiles, Macbook Air laptops and Lenovo laptops connecting to the RAX40 without any issues. It's the three Surface devices (SP3, SP4 and Surface Book 2), all with the Marvell AVASTAR WiFi & Bluetooth chip that are having issues when connected to this router.
There seems to be some finger pointing going on here. Microsoft is saying there are no issues with their drivers (and to be fair, they connect properly to virtually all other WiFi sources). Netgear is saying there are no issues with their RAX WiFi 6 devices. Yet there is something going on that is causing the issues.
My solution will be to bring my AirPort Extreme back into service. I'm going to config it in bridged mode, connect it to RAX40 using a network cable and set up an SSID on the Airport Extreme. The Surface devices will connect to the WiFi from the AirPort Extreme, all other devices will connect to the WiFi on the RAX40. This will stay in place until the issue is resolved. Not ideal, but it should work. I'll post an update once I get this config up and running.
I have the same issues as everyone here by connecting to multiple Surface pro's at work to the Netgear AX4 and noticing the Marvell card struggling with the AX4.
However, with different routers at different locations, all routers were AC 5 Ghz standard had no problems. It is only with the AX4 we are getting incompatibility issues with the Marvell AC wifi issues. I would point the finger at AX4 here.
One of the solutions presented in these forums as above user said was turning off network security. However, that should not be an option as it is not feasible in the long term due to obvious reasons. I did play with the "long preamble" to "short preamble" setting and it worked for 5 minutes then suddenly it didn't. I really think its a signal issue between the card and the router, where the router can't adjust.
I will solve this problem by going back to my TP Link AC router that seems to work every single time or the free ISP routers provided by the ISP.
If anyone finds information on how to solve this, because I've tried everything, patches, firmware updates on both router and surface pro 4, nada; please post your findings here. Otherwise, I will be ebaying my AX4 to some unfortunate soul.
Sincerely,
K