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Forum Discussion
PeteDog
Dec 16, 2020Star
Current RAX120 firmware version
The web site download page shows the current firmware version as 1.0.2.136. This morning I checked using the phone app, and it shows a version 1.2.0.16 available. Installed OK but want to verify th...
soeun
Dec 21, 2020Apprentice
I downloaded it from https://www.netgear.com/support/product/RAX120.aspx#download and installed manually and also reset my rax120 and I'm still getting the same issues of none of my LAN connections being able to access internet. Everything connected via wifi still works. I'm usually quite patient but this is getting ridiculous.
webder
Dec 21, 2020Star
Newfiedrool sorry I know I came across slightly over the top and somewhat belligerent, I would honestly prefer to understand the issue, and for Netgear to resolve it at the package level rather than mandate resets (I do understand the usefulness of a hard reset nethertheless).
It seems others have reported the issue persists even after hard reset, which played a part in my avoidance of continuing troubleshooting, especially when it involves hard resets and reloading configs. While not horrible time consuming I spend my weekdays troubleshooting such problems, hardly something I wanted to spend a Sunday doing for my own home.
It would be nice to get some acknowldegement from someone Netgear side here, this doesn't seem to be a couple of isolated cases. I'm not certain, but did someone say they'd pulled it from the NA support area, it's definitely still available for AUS.
- NewfiedroolDec 21, 2020Virtuoso
Not a problem, we would all like to have seen this update maybe handled a little different.
I can with my hand on heart say after a reset and watching and carefully monitoring the WiFi issues mentioned I have no issues and neither has my friend who I regularly talk too. Lan ports are fine too. It just needed something to warn users a reset was required. It seems the auto update introduced more issues than doing it manually.
I would dearly like to see a better QoS and I'm hoping we may yet see one and a few minor bug fixes which I need to have a peep at as one was missing log info after a week up. It's a great bit of kit, wonderful coverage, just needs those finishing touches.