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Forum Discussion
Customer Support Case - Running out the Warranty Clock?
So just want to start sharing my experience so far with Netgear Support. I personally work in tech support and let me say there is no way we could go a week let alone over a month with no contact...
Not usually but covid has everything crazy.
Maybe Christian_R can help. You could try PM'ing Christian.
I completely understand how Covid has disrupted things, but its been a year and Netgear isnt exaclty a mom and pop operation. I am sure Netgear has plenty of people working remote, I can call and get someone no problem, it just never goes anywhere. Also it would take anyone less then a minute to shoot an email or update the support case.
Even a quick note of "we apologize this is taking so long due to Covid", its the no contact and me having to repeatedly bug them once every other week with no response is whats frustrating.
I am going to call again today and see how it goes.
