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Dead Nighthawk RAX35 - Support Ticket Open, Netgear Unresponsive
I have a RAX35 router that will not broadcast at all. I get a power light and nothing else. I opened a service ticket with Netgear Support at www.support.netgear.com. I got a quick response fro...
have you tried recovery via tftp?
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflash
another thing to check into is many don't use the proper netgear support. They google and get the wrong site/scam site.
click mynetgear at the top. register an account and the device. From there you contact support.
If that's what you did, maybe a moderator can help. Christian_R olympos1625
Thanks.
My expectation is that a Netgear agent will respond to the ticket that I opened specifically to address this problem.
I have an open ticket and I am simply waiting for someone in Netgear support to do their job.
jtlynn23 wrote:Thanks.
My expectation is that a Netgear agent will respond to the ticket that I opened specifically to address this problem.
I have an open ticket and I am simply waiting for someone in Netgear support to do their job.
And they might. Or it might take a while since they're so backed up. Or it might be never if you didn't go through the proper support channels.
Not out a whole lot to try fixing it while you wait.
Plus this is the community forums. There are a couple moderators on here but its for the whole site so they're even more backed up than support is.
First of all, I want to send my appreciation to plemans for the recommendation to refresh the firmware on the router-- that did the trick and the router is once again working.
As you may have read from my original posting, I was frustrated at the lack of response from Netgear's "proper channels." I had registered the product and followed the instructions to open a support ticket. The issue is that I received a quick response with recommended troubleshooting (none of which worked) and then Netgear Support ghosted for a week.
Glad this support community is here, and thanks again!