NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Debug Log settings
I have been unable to find any information on the following questions that I have on the debug selections available by using the debug console (192.168.1.1/debug.htm): 1. HAPD Log Capture 2. MFP Di...
If the internet LED is changing from WHITE to AMBER, generally means that the router is not getting a good connection from the ISP modem or the ISP modem is intermittently failing or the cable between the two is not good.
Is your router the RAXE500?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How is the router connected to the ISP modem, using the Yellow WAN port or the Multi Gig port in back?
First look at the user manual for LED information and what indications are meant for the LEDs.
Yes, it is the RAXE500.
Firmware Version
V1.2.13.100_2.0.54
Spectrum DOCSIS 3.1 eMTA SD10
CAT6A STP installed
Yellow WAN port is utilized
Usually, when the Internet LED turned yellow, I lose all internet connectivity. This last time, my internet connection was good, even with the light being amber. This is what prompted me to ask the question as the router's manual did not cover my situation. The manual said a solid yellow Internet LED light means "A cable was plugged into the port, but the Internet connection is not yet ready."
I have had the Spectrum modem replaced twice, changed out my ethernet cables and removed all but my basic devices from my home LAN.
I am thinking next I will replace my Netgear router with my old ASUS router. It has a much more robust log capability that is not lost when the router is rebooted. Plus, if the problem does not show itself with the ASUS router over a two month period, I will have to put the blame on an incompatibility/failure of the Netgear router.
One thing I now do is if I will be home for a while, I log into the router and bring up the "Show Statistics" window. Keeping this window live gets rid of the pesky problem of the router closing down the GUI after about 3 minutes of inactivity. I hope to be able to capture this issue while the log is active. Even if it shows not anomaly, that is still good information to have.
Usually if the Internet LED turns AMBER then there is a loss of internet services from the ISP modem.
Try connecting the ASUS router to see if that router does same thing.
Has a factory reset and setup been performed on the RAXE since last FW update?
Yes, every other time that I had lost my internet connection to the router the Internet LED had turned amber. That is why I found it so unusual that I still had full internet access even though the light was amber.
I did power down both the modem as well as the router just to make sure that any connectivity issues would be reset. The light did turn back to its normal white once everything had gone through its power up cycle.
I had done a factory reset and setup. This did not stop the periodic loss of internet connectivity by the router.
Has anyone successfully used the debug.htm GUI to review the router logs? Can anyone shed any insight in what the settings are for?
Might keep an eye on this and if the Internet LED turns amber again, may need to have the ISP check the ISP side of the service and up to the modem.
Swap LAN cables between the modem and router. CAT6 UTP is recommended.
Might try using the multi gig port as the WAN port to see if this exhibits the same thing.