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Forum Discussion
Degraded Ping Time on Latest Firmware
I just unboxed my new RAX30. Went into the router software and changed my DNS servers(OpenDNS) and set up my WiFi. This was on Monday. Wednesday my Ping time dropped significantly, from 4-6ms to 18-...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Has a factory reset and setup from scratch been performed after newer FW was installed?
Modem supplied by the ISP is a Calix GigaPoint 503G. Same as the Mfg of the router they supplied(which works fine). The cable supplied by the ISP for interconnection between the modem and router is Cat6(which seems to work fine with either router).
Lastly, the Rax30 came loaded with the latest firmware 1.0.13.102_2 and seemed to work correctly for the first two days. What happened after that, I have no idea. At that point I reloaded the current firmware and rebooted with no change. It has been running on the older firmware for four days now and ping times are what would be expected (4-6ms).
The thing that I find really odd is, I have been running firmware 1.0.10.94_3. I decided to reset the Rax30 back to factory. After booting up, I changed my settings and went to Administration and ran a Check for new firmware version, it tells me that my firmware is up to date. Very odd since I know it came preloaded with a newer version.
At some point, manually load 1.0.13.102 then after that's installed, factory reset the router and setup from scratch using a wired PC and web browser. Be sure to not enable any features like, Access Controls, Armor, SPC or Traffic Meter. Just run some tests. Otherwise, use what works for you. Sometimes NG doesn't put latest FW up on there servers. They may remove it.
Thanks. I'll give it a try. Just FYI, the only changes I make to the factory settings are the DNS servers(OpenDNS) and WiFi settings. So it's pretty stock.