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Forum Discussion
Degraded Ping Time on Latest Firmware
I just unboxed my new RAX30. Went into the router software and changed my DNS servers(OpenDNS) and set up my WiFi. This was on Monday. Wednesday my Ping time dropped significantly, from 4-6ms to 18-...
Modem supplied by the ISP is a Calix GigaPoint 503G. Same as the Mfg of the router they supplied(which works fine). The cable supplied by the ISP for interconnection between the modem and router is Cat6(which seems to work fine with either router).
Lastly, the Rax30 came loaded with the latest firmware 1.0.13.102_2 and seemed to work correctly for the first two days. What happened after that, I have no idea. At that point I reloaded the current firmware and rebooted with no change. It has been running on the older firmware for four days now and ping times are what would be expected (4-6ms).
The thing that I find really odd is, I have been running firmware 1.0.10.94_3. I decided to reset the Rax30 back to factory. After booting up, I changed my settings and went to Administration and ran a Check for new firmware version, it tells me that my firmware is up to date. Very odd since I know it came preloaded with a newer version.
At some point, manually load 1.0.13.102 then after that's installed, factory reset the router and setup from scratch using a wired PC and web browser. Be sure to not enable any features like, Access Controls, Armor, SPC or Traffic Meter. Just run some tests. Otherwise, use what works for you. Sometimes NG doesn't put latest FW up on there servers. They may remove it.
Thanks. I'll give it a try. Just FYI, the only changes I make to the factory settings are the DNS servers(OpenDNS) and WiFi settings. So it's pretty stock.
Try using ISP detected DNS vs custom as well.
Tried that, no change. Also, tried manually adding new firmware and doing the factory reset. still having issues. So, I am back to the older firmware. One thing that has me a bit nervous is many times that I run and speed test (any server), my upload speeds are very erratic, even with the older firmware. Download is pretty consistent. Makes me wonder if there is an issue with the router hardware. Normally I would say no, but last evening I was playing World of Warships and had it glitching the whole time and later that evening on Netflix, it did it again. Certainly could be server, but I don't remember this happening with my old Nighthawk. I already had my ISP run tests on my line before I bought this router, so I assume it's good. I'd use the Calix router, but it doesn't play nice with my home network. It drops my Nighthawk Bridge after a few minutes and doesn't recognize my HP wireless printer.
Just sitting here scratching my head. You would think with my 13+ years as a Network Tech and 15 years as an outside plant fiber Optic Tech, this would be easy.