Sold my RAX70 Router but new owner tells me it's still registered to my Netgear account so he can't use it properly. Have deregistered all my Netgear products earlier today but new owner still seemingly having problems. Is there a chance that some kind of server sync issue is causing this and that it may take a day or so before the deregistration is processed fully??? Anyone?Screenshot shows the message that the new owner is currently seeing.

Possible, if it doesn't change, reach out to a forum moderator to see if they can help you as this is all beyond forum help here. DarrenM Good Luck.

https://community.netgear.com/t5/Nighthawk-with-WiFi-6-AX-and/Registration-and-Un-Registering-products-Help/td-p/2184313/jump-to/first-unread-message

Hi, thanks but I have done this already yet the new owner still sees the router as registered to me. Is there some kind of delay in the Netgear registration records updating (overnight perhaps?)

Hi, this is my first time here - how do I get to a moderator?

Johnnyr1970 wrote:Sold my RAX70 Router but new owner tells me it's still registered to my Netgear account so he can't use it properly. Have deregistered all my Netgear products earlier today but new owner still seemingly having problems. How did you go about that? How do I unregister a NETGEAR product from my NETGEAR account? | Answer | NETGEAR Support I ask because there are various types of registration, and these can depend on when you first registered the thing, before or after Netgear forced us all down the MyNetgear route. What is the new owner trying to do that fails. That screenshot looks like an app. Have they tried to register the device with their own account on MyNetgear?

Deregister RAX70 Router | NETGEAR Communities

12 Replies

FURRYe38
Guru
Aug 15, 2023
https://community.netgear.com/t5/Nighthawk-with-WiFi-6-AX-and/Registration-and-Un-Registering-products-Help/td-p/2184313/jump-to/first-unread-message
- Johnnyr1970
  Aspirant
  Aug 15, 2023
  Hi, thanks but I have done this already yet the new owner still sees the router as registered to me. Is there some kind of delay in the Netgear registration records updating (overnight perhaps?)
  - FURRYe38
    Guru
    Aug 15, 2023
    Possible, if it doesn't change, reach out to a forum moderator to see if they can help you as this is all beyond forum help here.
    
    DarrenM
    
    Good Luck.
michaelkenward
Guru
Aug 15, 2023
Johnnyr1970 wrote:
Sold my RAX70 Router but new owner tells me it's still registered to my Netgear account so he can't use it properly. Have deregistered all my Netgear products earlier today but new owner still seemingly having problems.

How did you go about that?

How do I unregister a NETGEAR product from my NETGEAR account? | Answer | NETGEAR Support

I ask because there are various types of registration, and these can depend on when you first registered the thing, before or after Netgear forced us all down the MyNetgear route.

What is the new owner trying to do that fails.

That screenshot looks like an app.

Have they tried to register the device with their own account on MyNetgear?
- Johnnyr1970
  Aspirant
  Aug 15, 2023
  I unregistered it via my.netgear.com as it was suggested in the knowledge base article. Does the new user need to try and register it through that location as well? I agree, it does look like they are trying to do it via the Nighthawk app in that screenshot.
  - FURRYe38
    Guru
    Aug 15, 2023
    Have to user try to log in to there NG profile on there side to see if they and de-register it as well.
    
    Otherwise, you'll need to contact NG support for there help:
    
    https://my.netgear.com/support/contact.aspx
    https://www.netgear.com/about/contact-us/

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Deregister RAX70 Router