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Forum Discussion
Desperate need of internet connection help
I apologize in advance for my technology ignorance. This is why I need help. I tried to troubleshoot issues myself and came up with nothing. We switched to cable internet (Mediacom/Xstream) in Ma...
No splitters. We connected directly to where the coax comes into the house and it's the same issues.
Cable connection info is attached.
Thank you for your help.
You should have at least 31 channels locked. Its medicom that locks them. so they either need to check the lines or the provisioning for the modem.
- I asked them to send the technician back out (AGAIN). Of course they can’t get here for over a week. I will see what they say. We are going to test another modem today just in case - it may be a combination of issues.
Thank you SO much for your insight. You have been extremely helpful.